Enterprise Support Manager — Exec-Facing Tech Leadership

Amazon Inc.; Pittsburgh (Allegheny County); On-site; USD 169,000 - 229,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams delivering end-to-end support for enterprise customers, including senior executives. The role involves managing full stacks and coordinating with software and network professionals to drive service improvements.

We value diverse backgrounds and encourage applicants with various experiences. This role requires travel up to 25% and a strong track record in customer engagement and technical leadership.

Qualifications

• 5+ years of direct customer engagement, including senior executive exposure.
• Experience working with enterprise software companies.
• Bachelor's degree in Information Science/IT/CS/CE/EE or related field.
• 5+ years of technical team management experience.

Skills

Customer engagement

Team management

Enterprise software

Education

Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams delivering end-to-end support for enterprise customers, including senior executives. The role involves managing full stacks and coordinating with software and network professionals to drive service improvements.

We value diverse backgrounds and encourage applicants with various experiences. This role requires travel up to 25% and a strong track record in customer engagement and technical leadership.