Senior Cloud Enterprise Support Leader

Amazon Web Services (AWS); New York (NY); On-site; USD 186,000 - 263,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Career development

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager within the AWS Support team in the United States to lead customer engagements and manage full application stacks. This role requires guiding cross-functional teams, driving improvements in support processes, and mentoring staff while engaging with executive customers.

You will travel up to 25% as needed, collaborate across AWS services, and contribute to a culture of inclusion and customer obsession.

Qualifications

• Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• 5+ years of direct customer engagement, with a focus on executive-level support (VP/C-level).
• 5+ years of technical team management experience.

Responsibilities

• Lead teams responsible for building or managing full application stacks from the system up through a custom application.
• Oversee network components at layer 3 and higher.
• Collaborate with customers to solve problems and drive operational excellence.

Skills

Customer engagement

Executive support

Team leadership

Communication

Education

Bachelor's degree in Information Science/Information Technology/Computer Science/Computer Engineering/Electrical Engineering or related field

Tools

AWS services

Web technologies

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager within the AWS Support team in the United States to lead customer engagements and manage full application stacks. This role requires guiding cross-functional teams, driving improvements in support processes, and mentoring staff while engaging with executive customers.

You will travel up to 25% as needed, collaborate across AWS services, and contribute to a culture of inclusion and customer obsession.