Senior Enterprise Support Manager - Flexible Cloud Support

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 194,000 - 263,000; Full time

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams delivering complex application support for enterprise customers. The role involves solving problems, working with executives, and guiding cross-functional teams across systems, networks, and web services.

The position requires 5+ years of executive-facing support experience, a strong background in enterprise software, and proven leadership in technical teams. Travel up to 25% may be required.

Qualifications

• 5+ years of direct customer engagement with a focus on support to senior executives (VP and C-level) experience.
• Experience working with enterprise software companies.
• 5+ years of technical team management experience.

Responsibilities

• Lead and manage customer-facing teams delivering enterprise-grade support for complex software stacks.
• Engage with senior executives to understand and address business and technical needs.

Skills

Executive engagement

Enterprise software

Technical team management

Education

Bachelor's degree in Information Science/Information Technology/Computer Science/Computer Engineering/Electrical Engineering

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams delivering complex application support for enterprise customers. The role involves solving problems, working with executives, and guiding cross-functional teams across systems, networks, and web services.

The position requires 5+ years of executive-facing support experience, a strong background in enterprise software, and proven leadership in technical teams. Travel up to 25% may be required.