Enterprise Support Manager: Cloud Solutions & Exec Engagement

Amazon Inc.; East Palo Alto (CA); On-site; USD 194,000 - 263,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams delivering high‑impact support for AWS enterprise customers. The role focuses on solving complex problems, engaging with senior executives, and driving improvements across the support organization.

Willingness to travel up to 25% and strong communication skills are essential. Qualified candidates bring 4+ years of technical team leadership and 5+ years of executive engagement, with a Computer Science or related

Qualifications

• 4+ years leading technical teams.
• 5+ years direct customer engagement with executives.
• Experience with enterprise software environments.
• Experience with AWS or cloud services.

Skills

Technical team management

Executive customer engagement

Enterprise software experience

Cloud services experience

Education

Bachelors in Computer Science / Math / related field

Bachelors in Information Science / IT / CS / Engineering / Math / Physics

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead teams delivering high‑impact support for AWS enterprise customers. The role focuses on solving complex problems, engaging with senior executives, and driving improvements across the support organization.

Willingness to travel up to 25% and strong communication skills are essential. Qualified candidates bring 4+ years of technical team leadership and 5+ years of executive engagement, with a Computer Science or related