Enterprise Support Leader - Cloud & AI Solutions

Amazon Web Services, Inc.; San Diego (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

AWS is seeking an Enterprise Support Manager within the AWS Support team who enjoys solving problems and working with customers. The role leads teams delivering full application stacks and collaborates across Linux/Windows, networks, and web services to optimize enterprise support workflows.

Open to traveling up to 25%. The position emphasizes diverse experiences, mentorship, and a culture of inclusion as part of Amazon's commitment to being Earth's Best Employer.

Qualifications

• Bachelor's degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field.
• 5+ years of technical team management experience.
• Experience driving projects to improve support-related processes and technical support.
• Experience in systems administration, network engineering, or software development engineering.
• Experience in technical account management, business relationship management, or consulting.
• Experience with AWS services or other cloud offerings.
• Experience working with enterprise software companies.
• Experience as a systems administrator or software development engineer.
• Experience driving improvement programs in operations, engineering and support fields.
• 5+ years of communicating with and presenting to executive and senior audiences.
• Experience at Amazon, or experience prioritizing and handling multiple assignments while meeting deadlines.

Skills

Technical team management

Project improvement

Systems administration

Network engineering

Software development engineering

Technical account management

Business relationship management

Executive communication

Amazon/AWS experience

Education

Bachelor's degree in Computer Science or related field

Job description

AWS is seeking an Enterprise Support Manager within the AWS Support team who enjoys solving problems and working with customers. The role leads teams delivering full application stacks and collaborates across Linux/Windows, networks, and web services to optimize enterprise support workflows.

Open to traveling up to 25%. The position emphasizes diverse experiences, mentorship, and a culture of inclusion as part of Amazon's commitment to being Earth's Best Employer.