Enterprise Enablement Manager — AI Adoption & Growth

Asana; Chicago (IL); Hybrid; USD 120,000 - 136,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching & support

Inclusive family building benefits

Long-term savings/retirement plans

In-office culinary options

Job summary

Asana seeks a Customer Enablement Manager to own a portfolio of enterprise customers, driving discovery, workflow consultation, strategic enablement, and scalable education to accelerate adoption and measurable outcomes.

You will partner with Customer Success, Sales and Services to identify priorities, remove adoption barriers, and tailor enablement strategies that deliver value and foster retention and expansion. This role is based in Chicago with a hybrid in-office schedule.

Qualifications

• 4+ years of experience in customer enablement or related customer-facing role (SaaS preferred).
• Experience leading customer engagements combining discovery, consultation, facilitation, and enablement.
• Strong project and portfolio management skills with ability to juggle multiple engagements and stakeholders.
• Excellent facilitation and communication skills across end users, champions, and senior business stakeholders.
• Commercial awareness—understanding how adoption, retention, and expansion are connected.
• Product and technical curiosity, with interest in AI-enabled workflows and new ways of working.
• Collaborative and proactive, able to work across Success, Sales, Services, Support, and other teams.

Responsibilities

• Develop deep understanding of customer priorities and how teams work today to recommend enablement workflows.
• Independently manage time-bound customer engagements from discovery to delivery and follow-up.
• Facilitate workflow consultations, workshops, and scalable learning experiences for audiences from end users to executives.
• Use engagement data to assess impact and contribute to CEM programs and playbooks.
• Identify opportunities to strengthen adoption and share insights with account teams.
• Help customers adopt AI-enabled workflows by translating capabilities into practical use cases and behavior change.

Job description

Asana seeks a Customer Enablement Manager to own a portfolio of enterprise customers, driving discovery, workflow consultation, strategic enablement, and scalable education to accelerate adoption and measurable outcomes.

You will partner with Customer Success, Sales and Services to identify priorities, remove adoption barriers, and tailor enablement strategies that deliver value and foster retention and expansion. This role is based in Chicago with a hybrid in-office schedule.