Enterprise Enablement Lead for AI Adoption

Decisive Point Group; Chicago (IL); Hybrid; USD 120,000 - 136,000; Full time

Benefits offered by this job

Mental health, wellness & fitness"

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana is seeking a Customer Enablement Manager in Chicago to own a portfolio of enterprise customers, delivering discovery, workflow consultation, and scalable education to accelerate adoption and measurable outcomes.

You’ll partner with CS, Sales, and Services to align enablement with customer priorities, drive adoption, and contribute to retention and expansion through facilitation and strategic enablement initiatives.

Qualifications

• 4+ years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role, ideally within SaaS.
• Experience leading customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption or behavior change.
• Strong project and portfolio management skills, with the ability to independently manage multiple customer engagements, competing priorities, and stakeholders.
• Excellent facilitation and communication skills, with the ability to engage audiences ranging from end users and champions to senior business stakeholders.
• Strong problem-solving and consultative skills; you are comfortable asking thoughtful questions, synthesizing customer needs, and recommending a path forward rather than simply responding to requests.

Responsibilities

• Trusted Advisory: Develop a deep understanding of customer business priorities and how teams work today; use discovery and product expertise to recommend workflows and enablement approaches.
• Strategic Enablement Initiatives: Independently manage time-bound customer engagements within your portfolio, connect enablement activities to customer objectives and adoption outcomes.
• Scaled Training: Facilitate workflow consultations, workshops, customer programs, and scalable learning experiences for audiences from end users to champions and business leaders.
• Metrics/KRs: Use engagement, adoption, and efficacy signals to assess impact and support improvements to CEM programs and playbooks.
• Customer partnerships: Identify opportunities to strengthen adoption, expand use cases, and share insights with CSMs and account teams.
• Support workflow and AI transformation: Help customers adopt AI-enabled workflows by translating capabilities into practical use cases.

Skills

Customer enablement experience

Project and portfolio management

Facilitation and communication

Cross-functional collaboration

Job description

Asana is seeking a Customer Enablement Manager in Chicago to own a portfolio of enterprise customers, delivering discovery, workflow consultation, and scalable education to accelerate adoption and measurable outcomes.

You’ll partner with CS, Sales, and Services to align enablement with customer priorities, drive adoption, and contribute to retention and expansion through facilitation and strategic enablement initiatives.