Enterprise Customer Success Lead – AI Adoption

Asana, Inc.; San Francisco (CA); Hybrid; USD 238,000 - 280,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana, Inc. is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team in delivering health, growth, and strategic value for our top customers.

You will coach Enterprise CSMs, design scalable programs, and partner across Sales, Product, and Enablement to drive AI-driven transformation. The role is based in San Francisco or New York with an office-centric hybrid schedule; in-office days are Mon, Tue, Thu with WFH options midweek.

Qualifications

• 7+ years in Customer Success or Account Management within Enterprise SaaS
• 2–3 years in direct people leadership or team management
• Proven track record managing high-value enterprise accounts, AI/ML space preferred
• Operationally minded leader building scalable programs, playbooks, processes
• Comfortable with C-level relationships and executive reviews
• Strong analytical mindset with SaaS metrics ownership (GRR, NRR, adoption)
• Excellent cross-functional communication across Sales, Product, Enablement

Responsibilities

• Lead and coach a team of Enterprise CSMs with 1:1s, reviews, and career development
• Build scalable programs to drive adoption, AI consumption, and retention
• Manage health, growth, and strategic value across enterprise relationships
• Identify churn risk and surface expansion opportunities
• Collaborate with Sales and Product to inform strategy and roadmap

Skills

Enterprise SaaS experience

People leadership

Executive relationship management

Cross-functional collaboration

AI/ML awareness

Job description

Asana, Inc. is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team in delivering health, growth, and strategic value for our top customers.

You will coach Enterprise CSMs, design scalable programs, and partner across Sales, Product, and Enablement to drive AI-driven transformation. The role is based in San Francisco or New York with an office-centric hybrid schedule; in-office days are Mon, Tue, Thu with WFH options midweek.