Senior Enterprise Enablement Manager – AI & Workflow Adoption

Asana; Oregon; Hybrid; USD 147,000 - 167,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In‑office culinary options

Job summary

Asana is hiring a Customer Enablement Manager to partner with enterprise customers and drive adoption of Asana workflows and AI-enabled processes. You will own a portfolio of strategic accounts, delivering discovery, workflow consulting, change management, and scalable education to accelerate measurable business outcomes.

You will work with Customer Success, Sales, and Services to diagnose barriers to adoption, craft repeatable enablement approaches, and serve as a trusted advisor to both

Qualifications

• 6+ years in customer enablement, customer success, strategic consulting, implementation, change management, or related customer-facing role in SaaS.
• Demonstrated experience independently leading complex enterprise engagements with discovery, consultation, and enablement.
• Strong consultative skills to uncover root causes and translate ambiguity into actionable plans.
• Experience engaging senior and executive stakeholders and aligning diverse groups.
• Excellent facilitation and communication for audiences from practitioners to executives.
• Strong project and portfolio management with minimal oversight.
• Strong commercial acumen connecting adoption, retention, and expansion.
• Curiosity for new technology and translating AI/workflow capabilities into customer use cases.

Responsibilities

• Develop deep understanding of customer priorities and operating models; translate challenges into recommendations for workflow and adoption strategies.
• Independently manage complex enterprise engagements from discovery to delivery and follow-through.
• Translate Asana and AI capabilities into practical, scalable use cases for customers.
• Design and facilitate workshops, enablement programs, and executive-level conversations.
• Use adoption and engagement data to assess impact and adjust strategies.
• Identify risks and expansion opportunities; connect adoption plans to retention and value.

Skills

Strategic advisory

Enterprise engagements

Workflow transformation

Executive facilitation

Adoption measurement

Customer partnerships

Stakeholder influence

Change management

AI-enabled workflows

Cross-functional collaboration

Job description

Asana is hiring a Customer Enablement Manager to partner with enterprise customers and drive adoption of Asana workflows and AI-enabled processes. You will own a portfolio of strategic accounts, delivering discovery, workflow consulting, change management, and scalable education to accelerate measurable business outcomes.

You will work with Customer Success, Sales, and Services to diagnose barriers to adoption, craft repeatable enablement approaches, and serve as a trusted advisor to both