Enterprise Customer Success Leader - AI Adoption & Growth

Asana; Chicago (IL); Hybrid; USD 214,000 - 252,000; Full time

Benefits offered by this job

Mental health, wellness & fitnessBenefi

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana in Chicago is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for our most critical customers. You will coach a team of Enterprise CSMs and partner with Sales, Product, and Enablement to scale adoption and AI enablement.

This role requires 7+ years in Enterprise SaaS, with 2–3 years in people leadership, strong executive presence, and a track record of managing complex accounts.

Qualifications

• 7+ years of experience in Customer Success or Account Management within Enterprise SaaS.
• 2–3 years in a direct people leadership or team management role.
• Experience with AI/ML space strongly preferred.
• Operationally minded leader capable of scaling programs and playbooks.

Responsibilities

• Coach and develop a high-performing team of Enterprise CSMs with regular 1:1s and career planning.
• Build scalable programs and operational frameworks to improve health and adoption.
• Manage executive relationships and serve as escalation point for enterprise accounts.
• Identify churn risk and surface expansion opportunities.
• Collaborate with Sales, Product, and Enablement on account strategy.

Skills

People Leadership

Executive Relationships

Program Scaling

Portfolio Risk

Cross-functional

Job description

Asana in Chicago is seeking a Manager, Customer Success (L7) to lead our Enterprise Accounts team, owning health, growth, and strategic value delivery for our most critical customers. You will coach a team of Enterprise CSMs and partner with Sales, Product, and Enablement to scale adoption and AI enablement.

This role requires 7+ years in Enterprise SaaS, with 2–3 years in people leadership, strong executive presence, and a track record of managing complex accounts.