Senior Enterprise Enablement Lead - AI & Workflows

Asana, Inc.; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Mental health, wellness & fitness bene

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana, Inc. is seeking a Customer Enablement Manager to partner with enterprise customers, owning a portfolio of strategic accounts.

You will conduct discovery, workflow consultation, change management, and scalable education to accelerate adoption and measurable outcomes. You will work with Customer Success, Sales and Services to diagnose barriers to adoption and recommend strategies for AI-enabled workflows.

Qualifications

• 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally within SaaS.
• Demonstrated experience independently leading complex enterprise customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption, behavior change, or business transformation.
• Strong consultative skills with the ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear recommendations and action plans.
• Experience engaging and influencing senior and executive stakeholders, including navigating competing priorities and building alignment across diverse stakeholder groups.
• Excellent facilitation and communication skills, with the ability to lead strategic conversations and high-impact sessions for audiences ranging from practitioners to executives.

Responsibilities

• Develop strategic trusted advisory to understand customer priorities and translate challenges into actionable enablement plans.
• Independently manage complex enterprise engagements from discovery through delivery, with measurable outcomes.
• Translate Asana and AI capabilities into practical, scalable use cases and drive adoption.
• Design and facilitate workshops and executive-level conversations for diverse audiences.
• Measure adoption and impact using data, adjust strategies based on insights.
• Identify risks and expansion opportunities, partnering with account teams to link adoption to retention and growth.

Skills

Strategic advisory

Stakeholder management

Executive facilitation

Change management

SaaS enablement

Project management

Cross-functional collaboration

Job description

Asana, Inc. is seeking a Customer Enablement Manager to partner with enterprise customers, owning a portfolio of strategic accounts.

You will conduct discovery, workflow consultation, change management, and scalable education to accelerate adoption and measurable outcomes. You will work with Customer Success, Sales and Services to diagnose barriers to adoption and recommend strategies for AI-enabled workflows.