Enterprise Customer Success Lead – AI Adoption & Growth

Asana, Inc.; Chicago (IL); Hybrid; USD 214,000 - 252,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long‑term savings or retirement plans

In‑office culinary options

Job summary

Asana is seeking a Manager, Customer Success (L7) in Chicago to lead the Enterprise Accounts team. You’ll own health, growth, and value delivery for our most strategic customers, coaching a team of Enterprise CSMs and partnering with Sales, Product, and Enablement to scale adoption and AI usage.

This role is based in our Chicago office with a hybrid schedule (in‑office Mon Tue Thu; work from home Wed; Friday varies).

Qualifications

• 7+ years of experience in Customer Success or Enterprise SaaS.
• 2–3 years in a direct people leadership or team management role.
• Proven track record managing complex, high‑value enterprise accounts.
• Experience in AI or ML space strongly preferred.
• Operationally minded leader with scalable programs, playbooks, and processes.

Responsibilities

• Coach, mentor, and develop a high‑performing team of Enterprise CSMs with regular 1:1s and reviews.
• Build and nurture executive‑level relationships with enterprise customers.
• Design and launch scalable programs and operational frameworks to improve health and adoption.
• Identify and mitigate churn risk, surface expansion opportunities.
• Partner with Sales on account strategy and collaborate with Product to influence roadmaps.

Skills

People leadership

Executive relationships

Program design

Operational scaling

Churn risk management

Cross-functional collaboration

Job description

Asana is seeking a Manager, Customer Success (L7) in Chicago to lead the Enterprise Accounts team. You’ll own health, growth, and value delivery for our most strategic customers, coaching a team of Enterprise CSMs and partnering with Sales, Product, and Enablement to scale adoption and AI usage.

This role is based in our Chicago office with a hybrid schedule (in‑office Mon Tue Thu; work from home Wed; Friday varies).