Enterprise AI Success Architect for Adoption and Growth

Resume Skip; Chicago (IL); Hybrid; USD 117,000 - 149,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana is seeking an AI Success Architect to own post-sales relationships for a portfolio of enterprise accounts, guiding AI adoption and delivering measurable business outcomes with Asana AI capabilities.

The role is based in Chicago with an office-centric hybrid schedule; in-office days are Monday, Tuesday and Thursday, with Wednesdays optional work-from-home and Fridays depending on work type and team needs.

Qualifications

• 5+ years of experience in customer success, strategic account management, or enterprise technology.
• Proven background managing enterprise relationships across technical and business stakeholders.
• Solid understanding of how AI agents function and workflow automation.
• Comfort discussing pricing, ROI, and commercial outcomes with senior executives.
• Strong competency in change management and program management across long-term initiatives.
• Excellent communication across executives to operations teams.

Responsibilities

• Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle.
• Build joint success plans connecting customer goals to measurable results.
• Diagnose customer workflows and map them to Asana’s AI capabilities to replace manual effort.
• Assess how customers structure their work to establish AI-ready context.
• Lead change management and enablement programs to drive adoption.
• Track AI consumption and adoption against baselines and 30/60/90-day benchmarks.
• Identify expansion readiness for new AI use cases and coordinate with the account team.
• Monitor account health, engagement, and sentiment to mitigate renewal risks.
• Partner cross-functionally with Solutions Engineering, Professional Services, and Sales.

Skills

Customer success

Strategic accounts

Change management

Executive communication

Travel 20%

Tools

MCP protocol

Job description

Asana is seeking an AI Success Architect to own post-sales relationships for a portfolio of enterprise accounts, guiding AI adoption and delivering measurable business outcomes with Asana AI capabilities.

The role is based in Chicago with an office-centric hybrid schedule; in-office days are Monday, Tuesday and Thursday, with Wednesdays optional work-from-home and Fridays depending on work type and team needs.