Enterprise Customer Success Manager – FinTech Fraud (Remote)

SentiLink; San Francisco (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) plan with employer match

Flexible paid time off

Regular company-wide in-person events

Home office stipend

Job summary

SentiLink, a US-based identity and risk solutions provider, is hiring an Enterprise Customer Success Manager to lead strategic relationships with bank, credit union, and fintech clients. You will onboard new customers and set business objectives to drive growth and successful product adoption.

This remote, US-based role requires 5–7 years in Customer Success or Account Management within Financial Services or Fraud, strong cross-functional collaboration, experience with Salesforce and Apollo,

Qualifications

• 5–7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud.
• Collaborate with Sales, Solutions Analytics, Data Science, Product, and Engineering to maintain a customer-centric culture at SentiLink.
• Partner with Sales during pre- and post-sales cycles.
• Self-motivated, detail-oriented, with a strong drive to make partners successful.
• Experience with Salesforce and Apollo is a plus.
• Willingness to travel up to 25% to visit clients and industry conferences.

Responsibilities

• Own the relationships for Enterprise accounts across bank, credit union, and fintech customers.
• Develop an in-depth understanding of the fraud domain and SentiLink's products.

Skills

Enterprise Customer Success

Account Management

Fraud domain knowledge

Cross-functional collaboration

Relationship management

Tools

Salesforce

Apollo

Job description

SentiLink, a US-based identity and risk solutions provider, is hiring an Enterprise Customer Success Manager to lead strategic relationships with bank, credit union, and fintech clients. You will onboard new customers and set business objectives to drive growth and successful product adoption.

This remote, US-based role requires 5–7 years in Customer Success or Account Management within Financial Services or Fraud, strong cross-functional collaboration, experience with Salesforce and Apollo,