Strategic Customer Success Manager

SentiLink; Austin (TX); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Employer paid group health insurance

401(k) plan with employer match

Flexible paid time off

Regular company-wide in-person events

Home office stipend

Job summary

SentiLink is seeking a Strategic Customer (Partner) Success Manager to lead high-value relationships with our bank, credit union, and fintech clients. You’ll onboard new customers, set business objectives, and drive adoption of SentiLink’s fraud and identity products.

In this role you’ll partner with Sales, Data Science, Product, Fraud Intelligence and Engineering to deliver measurable outcomes. Travel up to 15% is required; remote-friendly, with some offices available.

Qualifications

• 7-9 years experience in advisory, consulting, Customer Success or Account Management in Fraud/Identity space.
• Collaborate with Sales, Data Science, Product, Fraud Intelligence and Engineering to maintain customer-centric culture.
• Partner with Sales during pre and post sales.
• Experience with Salesforce and Salesloft is a plus.
• Willingness to travel up to 15% of the time to visit clients and conferences.
• Candidates must be legally authorized to work in the United States and live in the United States.

Responsibilities

• Own relationships for strategic accounts across bank, credit union, and fintech customers.
• Develop in-depth understanding of the fraud domain and SentiLink’s products.
• Handle onboarding: dashboard training, account setup, initial usage recommendations.
• Meet with customers regularly post-onboarding and share performance data.
• Take a consultative approach to address fraud scenarios with or without SentiLink products.
• Establish business goals with each client and plan to achieve targets.

Skills

Customer Success

Account Management

Fraud / Identity domain

Sales collaboration

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

Salesloft

Job description

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.

We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.

We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.

SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle (Bellevue), Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office.

Role

As a Strategic Customer (Partner) Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer.

Responsibilities

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets

Requirements

• 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
• Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
• Partner with Sales during pre and post sales
• Experience with Salesforce and Salesloft, a plus
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States

Salary Range

• $160,000/year - $190,000/year base + bonus + equity + benefits

Perks

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more!

Corporate Values

• Follow Through
• Deep Understanding
• Whatever It Takes
• Do Something Smart