Remote Enterprise Customer Success Manager - FinTech Growth

SentiLink; Seattle (WA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Time off

In-person events

Home office stipend

Job summary

SentiLink is hiring an Enterprise Customer Success Manager for a remote US-based role. You will own relationships with Enterprise accounts across banks, credit unions, and fintechs, while gaining deep fraud-domain knowledge and advising on product usage and renewals.

Responsibilities include onboarding, dashboard trainings, and regular business reviews. You’ll collaborate with Sales and cross-functional teams to maximize customer success and growth. Travel up to 25% is required.

Qualifications

• 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud.
• Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
• Partner with Sales during pre and post sales
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Experience with Salesforce and Apollo, a plus
• Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States

Responsibilities

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink's products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products)
• Establish business goals with each client and establish a plan to achieve targets

Skills

Customer success

Account management

Financial services

Fraud domain

Job description

SentiLink is hiring an Enterprise Customer Success Manager for a remote US-based role. You will own relationships with Enterprise accounts across banks, credit unions, and fintechs, while gaining deep fraud-domain knowledge and advising on product usage and renewals.

Responsibilities include onboarding, dashboard trainings, and regular business reviews. You’ll collaborate with Sales and cross-functional teams to maximize customer success and growth. Travel up to 25% is required.