Strategic CSM – Fraud & Identity Solutions (Remote)

SentiLink; Austin (TX); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Employer paid group health insurance

401(k) plan with employer match

Flexible paid time off

Regular company-wide in-person events

Home office stipend

Job summary

SentiLink is seeking a Strategic Customer (Partner) Success Manager to lead high-value relationships with our bank, credit union, and fintech clients. You’ll onboard new customers, set business objectives, and drive adoption of SentiLink’s fraud and identity products.

In this role you’ll partner with Sales, Data Science, Product, Fraud Intelligence and Engineering to deliver measurable outcomes. Travel up to 15% is required; remote-friendly, with some offices available.

Qualifications

• 7-9 years experience in advisory, consulting, Customer Success or Account Management in Fraud/Identity space.
• Collaborate with Sales, Data Science, Product, Fraud Intelligence and Engineering to maintain customer-centric culture.
• Partner with Sales during pre and post sales.
• Experience with Salesforce and Salesloft is a plus.
• Willingness to travel up to 15% of the time to visit clients and conferences.
• Candidates must be legally authorized to work in the United States and live in the United States.

Responsibilities

• Own relationships for strategic accounts across bank, credit union, and fintech customers.
• Develop in-depth understanding of the fraud domain and SentiLink’s products.
• Handle onboarding: dashboard training, account setup, initial usage recommendations.
• Meet with customers regularly post-onboarding and share performance data.
• Take a consultative approach to address fraud scenarios with or without SentiLink products.
• Establish business goals with each client and plan to achieve targets.

Skills

Customer Success

Account Management

Fraud / Identity domain

Sales collaboration

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

Salesloft

Job description

SentiLink is seeking a Strategic Customer (Partner) Success Manager to lead high-value relationships with our bank, credit union, and fintech clients. You’ll onboard new customers, set business objectives, and drive adoption of SentiLink’s fraud and identity products.

In this role you’ll partner with Sales, Data Science, Product, Fraud Intelligence and Engineering to deliver measurable outcomes. Travel up to 15% is required; remote-friendly, with some offices available.