Enterprise CS Manager - Identity & Fraud Solutions

SentiLink; Chicago (IL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Employer paid health insurance

401(k) plan with employer match

Flexible paid time off

Regular company-wide in-person events

Home office stipend

Job summary

SentiLink is seeking an Enterprise Customer Success Manager for a remote US-based role. You will own relationships with Enterprise accounts across banking, fintech, and financial services, ensuring onboarding success and ongoing value delivery.

You will develop a deep understanding of fraud domains and SentiLink products, set business goals with clients, review performance data, and coordinate with Sales, Solutions Analytics, and Product to drive renewals and growth. 25% travel max.

Qualifications

• 5-7 years of experience in Customer Success or Account Management in financial services or fraud.
• Able to collaborate with Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering.
• Willingness to travel up to 25% to visit clients and at industry conferences.
• Legally authorized to work in the United States and reside in the U.S.

Responsibilities

• Own relationships for Enterprise accounts across bank, credit union and fintech customers.
• Develop deep understanding of fraud domain and SentiLink products.
• Lead onboarding, dashboard training, and initial usage recommendations.
• Review performance data with customers and explore new products post-onboarding.
• Provide consultative guidance, proposing solutions including our products when relevant.
• Set business goals with each client and create plans to achieve targets.

Skills

Customer Success

Account Management

Financial Services Experience

Fraud Domain Knowledge

Travel Readiness

Tools

Salesforce

Apollo

Job description

SentiLink is seeking an Enterprise Customer Success Manager for a remote US-based role. You will own relationships with Enterprise accounts across banking, fintech, and financial services, ensuring onboarding success and ongoing value delivery.

You will develop a deep understanding of fraud domains and SentiLink products, set business goals with clients, review performance data, and coordinate with Sales, Solutions Analytics, and Product to drive renewals and growth. 25% travel max.