Enterprise Client Success Executive II — Hybrid Growth Partner

Meltwater Group; Boston (MA); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Flexible paid time off

Unlimited leave

Excellent medical, dental, and vision

CalmApp subscription

Hybrid work schedule

Zusammenfassung

Meltwater in Boston, MA is seeking an Enterprise Client Success Executive II to drive retention and growth across a strategic portfolio. You will partner with Sales, Product, and Services to align initiatives with each customer’s business objectives and KPIs.

You will manage complex client relationships, guide feature adoption, and lead quarterly business reviews to demonstrate measurable value. The role offers a hybrid/remote work style with growth opportunities.

Qualifikationen

• Bachelor's degree or higher preferred.
• 7–10+ years in client-facing roles such as Management Consulting, Customer Success, Account Management, or Business Development.
• Experience managing complex, multi-divisional, multi-geographical portfolios.
• Strong collaboration with Sales, Product, Marketing, and Services.
• Industry expertise in media monitoring, SaaS, PR, or Marketing.
• Project Management experience is a plus.
• Excellent written and verbal communication in English and another language.

Aufgaben

• Collaborate with internal teams to align account activities with each customer's business case and objectives.
• Execute plans on mutually agreed timelines with the customer.
• Develop and maintain joint impact plans for top accounts.
• Inform customers on new features and releases to maximize value.
• Monitor adoption and utilization trends; offer tailored recommendations.
• Identify renewal risks and retention challenges; work with teams to secure renewals.
• Identify upsell opportunities with named Account Executives to drive growth.
• Conduct regular customer business reviews to foster transparency and mutual success.
• Advocate for customers to drive improvements across product and service delivery.

Kenntnisse

Relationship management

Account management

Cross-functional collaboration

Strategic thinking

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater in Boston, MA is seeking an Enterprise Client Success Executive II to drive retention and growth across a strategic portfolio. You will partner with Sales, Product, and Services to align initiatives with each customer’s business objectives and KPIs.

You will manage complex client relationships, guide feature adoption, and lead quarterly business reviews to demonstrate measurable value. The role offers a hybrid/remote work style with growth opportunities.