Enterprise CCaaS BDR — CX & Contact Center Growth

Zoom; Washington (District of Columbia); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom Contact Center seeks a proactive Business Development Representative to own the top-of-funnel motions for enterprise accounts. You will engage with C-level and VP-level decision-makers, pairing with Account Executives to run targeted outreach campaigns that build pipeline.

You will bring CCaaS domain knowledge, own outreach strategy, and visibility with senior sales leadership, with a clear path to Account Executive.

Qualifications

• Demonstrated experience with contact center solutions, CCaaS, or CX technologies.
• Excellent customer service skills and sales acumen.
• Ability to work with CX Specialists, Sales, ABM, and Geo BDRs to refine sales strategies.
• Proven track record of high-volume outbound prospecting and handling rejection.
• Experience engaging C-level and VP executives with consultative messaging.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center using ABM.
• Executing 70+ outbound activities daily (cold calls, emails, video messages, LinkedIn).
• Collaborating with CX Specialists, Field Marketing, ABM, and geo BDRs on targeted campaigns.
• Qualifying opportunities via discovery calls and understanding contact center needs.
• Developing account-specific messaging to engage senior executives in CX/IT/Operations.
• Maintaining accurate SFDC records and contributing to enterprise pipeline growth.
• Tracking weekly/monthly performance and adjusting strategies accordingly.

Skills

CCaaS experience

Outbound prospecting

Executive outreach

Cross-functional collaboration

Tools

SFDC (Salesforce)

Job description

Zoom Contact Center seeks a proactive Business Development Representative to own the top-of-funnel motions for enterprise accounts. You will engage with C-level and VP-level decision-makers, pairing with Account Executives to run targeted outreach campaigns that build pipeline.

You will bring CCaaS domain knowledge, own outreach strategy, and visibility with senior sales leadership, with a clear path to Account Executive.