Enterprise BDR — Contact Center CX (CCaaS)

Zoom; Charleston (WV); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Benefits program

Job summary

Zoom Contact Center is seeking a Business Development Representative to own the top-of-funnel for enterprise CCaaS solutions. You will identify enterprise accounts, perform extensive outbound outreach, and partner with Account Executives to build targeted campaigns that generate pipeline.

You'll engage with C-level and VP decision-makers, refining outreach with ABM teams and CX specialists, all while maintaining Salesforce records and driving outbound activity to meet quarterly quotas.

Qualifications

• Experience with contact center solutions (CCaaS) or CX tech.
• Proven sales acumen and customer-facing skills.
• Ability to work with multiple teams to refine sales strategies.
• Proven track record of high-volume outbound prospecting and handling objections.
• Experience engaging C-level and VP executives with tailored messaging.

Responsibilities

• Identify and engage enterprise accounts for Zoom Contact Center.
• Execute 70+ outbound activities daily (calls, emails, video, LinkedIn).
• Collaborate with CX Specialists, Field Marketing, ABM teams on targeted campaigns.
• Perform discovery to qualify opportunities and understand contact center needs.
• Develop account-specific messaging for CX, IT, and Operations leaders.
• Maintain Salesforce records and contribute to enterprise pipeline growth.
• Track and adjust strategies based on weekly/monthly results.

Skills

CCaaS experience

Sales outreach

Executive engagement

High-volume prospecting

ABM collaboration

Tools

SFDC (Salesforce)

Job description

Zoom Contact Center is seeking a Business Development Representative to own the top-of-funnel for enterprise CCaaS solutions. You will identify enterprise accounts, perform extensive outbound outreach, and partner with Account Executives to build targeted campaigns that generate pipeline.

You'll engage with C-level and VP decision-makers, refining outreach with ABM teams and CX specialists, all while maintaining Salesforce records and driving outbound activity to meet quarterly quotas.