Enterprise CCaaS BDR — CX & Contact Center Growth

Zoom; Columbus (OH); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Benefits program

Location-based pay

Job summary

Zoom Contact Center is seeking a proactive Business Development Representative to own top-of-funnel outreach to enterprise accounts. You will engage C-level and VP decision-makers, partner with Account Executives, and build targeted ABM campaigns to drive pipeline.

The role demands CCaaS fluency, high-volume prospecting, and collaboration with CX Specialists, Field Marketing, ABM, and geo BDRs. You’ll maintain Salesforce records and contribute to enterprise growth while advancing to Account

Qualifications

• CCaaS experience and knowledge of contact center technologies is required.
• Excellent customer service skills and sales acumen are essential.
• Experience engaging with C-level and VP executives using consultative messaging.

Responsibilities

• Identify and engage enterprise accounts that would benefit from Zoom Contact Center.
• Execute 70+ outbound activities daily, including calls, emails, video messages, and LinkedIn outreach.
• Collaborate with CX Specialists, Field Marketing, geo BDRs, and ABM to craft targeted account-based campaigns.
• Perform discovery calls to qualify opportunities and understand contact center needs.
• Develop compelling, account-specific messaging for C-level and VP leaders in CX, IT, and Operations.
• Maintain accurate Salesforce records and contribute to enterprise pipeline growth.
• Track weekly and monthly performance, adapting strategies based on results.

Skills

CCaaS experience

CX technologies

C-level engagement

Sales acumen

Customer service

Job description

Zoom Contact Center is seeking a proactive Business Development Representative to own top-of-funnel outreach to enterprise accounts. You will engage C-level and VP decision-makers, partner with Account Executives, and build targeted ABM campaigns to drive pipeline.

The role demands CCaaS fluency, high-volume prospecting, and collaboration with CX Specialists, Field Marketing, ABM, and geo BDRs. You’ll maintain Salesforce records and contribute to enterprise growth while advancing to Account