Enterprise CCaaS BDR — Top-of-Funnel Growth (Remote)

Zoom; Hartford (CT); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom Contact Center is seeking a dynamic Business Development Representative to own the top-of-funnel outreach to enterprise accounts. You’ll engage with C-level and VP decision-makers, partnering with Account Executives to drive pipeline and collaborate with CX, ABM, and Marketing teams.

A relentless hunter with CCaaS fluency will thrive here, advancing toward an Account Executive path. You’ll operate in a hybrid work model with strong visibility into senior sales leadership, contributing to

Qualifications

• Experience with CCaaS or customer experience technologies.
• Excellent customer service skills and sales acumen.
• Ability to coordinate with CX Specialists, Sales, Field Marketing, ABM, Geo BDRs.
• Proven track record in high-volume outbound prospecting and engaging C-level executives.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in CX, IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Skills

CCaaS knowledge

Outbound prospecting

Executive outreach

Sales collaboration

CRM/Salesforce

Tools

Salesforce

Job description

Zoom Contact Center is seeking a dynamic Business Development Representative to own the top-of-funnel outreach to enterprise accounts. You’ll engage with C-level and VP decision-makers, partnering with Account Executives to drive pipeline and collaborate with CX, ABM, and Marketing teams.

A relentless hunter with CCaaS fluency will thrive here, advancing toward an Account Executive path. You’ll operate in a hybrid work model with strong visibility into senior sales leadership, contributing to