Enterprise CCaaS BDR – Contact Center Growth (Remote)

Zoom

Santa Barbara (CA)

Hybrid

USD 65,000 - 120,000

Full time

14 days+

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Job summary

Zoom is seeking a Contact Center Business Development Representative to own the top-of-funnel for Zoom Contact Center, engaging with enterprise decision-makers and partnering with Account Executives to drive pipeline. You’ll bring CCaaS domain knowledge, own outreach strategy, and visibility with senior sales leadership.

This role targets high-volume outbound prospecting and building strategic account campaigns across CX, IT, and Operations.

Qualifications

Experience with CCaaS or contact center solutions.
Excellent customer service skills and sales acumen.
Ability to collaborate with CX, Sales, ABM, and Geo BDRs.
Proven success in high-volume outbound prospecting and engaging senior executives.
Quota attainment and pipeline impact.

Responsibilities

Identify and engage enterprise accounts via targeted lists and ABM campaigns.
Execute 70+ outbound activities daily (calls, emails, video messages, LinkedIn).
Collaborate with CX Specialists, Field Marketing, geo BDRs, ABM teams on campaigns.
Identify and qualify opportunities through discovery calls and needs analysis.
Develop account-specific messaging to engage C-level executives and VPs.
Maintain Salesforce SFDC records and contribute to enterprise pipeline.
Track weekly/monthly performance and adjust strategies accordingly.