Enterprise CCaaS BDR — Contact Center Growth

Zoom; Saint Paul (MN); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom is seeking a Contact Center Business Development Representative in the United States to lead top-of-funnel outreach for Zoom Contact Center. You will target enterprise accounts, engage C-level and VP-level leaders, and partner with Account Executives to build and execute ABM campaigns.

You’ll own your outreach strategy with visibility to senior sales leadership, manage 70+ outbound touches per day, and drive pipeline through discovery calls and tailored messaging.

Qualifications

• Experience with contact center solutions, CCaaS, or customer experience technologies.
• Excellent customer service skills and sales acumen.
• Ability to work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs).
• Proven success in high-volume outbound prospecting and handling rejection.
• Experience engaging C-level and VP executives with consultative messaging.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in CX, IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Skills

CCaaS experience

Executive outreach

Sales acumen

Outbound prospecting

Cross-functional collaboration

Tools

Salesforce (SFDC)

Job description

Zoom is seeking a Contact Center Business Development Representative in the United States to lead top-of-funnel outreach for Zoom Contact Center. You will target enterprise accounts, engage C-level and VP-level leaders, and partner with Account Executives to build and execute ABM campaigns.

You’ll own your outreach strategy with visibility to senior sales leadership, manage 70+ outbound touches per day, and drive pipeline through discovery calls and tailored messaging.