Enterprise CCaaS BDR — Contact Center Pipeline Builder

Zoom; Tallahassee (FL); Hybrid; USD 65,000 - 120,000; Full time

Job summary

Zoom Contact Center is seeking a proactive Business Development Representative to own the top-of-funnel motion for enterprise accounts. You will identify target enterprise prospects, conduct discovery calls, and craft account-specific messaging to engage C-level and VP-level decision-makers, partnering with Account Executives to drive pipeline.

This role requires CCaaS knowledge, proven high-volume outbound prospecting, and the ability to collaborate across CX, Sales, ABM, and Marketing teams.

Qualifications

• Experience with contact center solutions CCaaS or customer experience technologies.
• Excellent customer service and sales acumen.
• Ability to work with multiple teams (CX, Sales, ABM, Marketing) to refine sales strategies.
• Proven track record in high-volume outbound prospecting.
• Experience engaging C-level and VP executives with consultative messaging.
• History of achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in CX, IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

Skills

CCaaS experience

Outbound prospecting

C-level outreach

Sales acumen

Tools

Salesforce

Job description

Zoom Contact Center is seeking a proactive Business Development Representative to own the top-of-funnel motion for enterprise accounts. You will identify target enterprise prospects, conduct discovery calls, and craft account-specific messaging to engage C-level and VP-level decision-makers, partnering with Account Executives to drive pipeline.

This role requires CCaaS knowledge, proven high-volume outbound prospecting, and the ability to collaborate across CX, Sales, ABM, and Marketing teams.