Enterprise AI Customer Success Manager

Anthropic Limited; San Francisco (CA); Hybrid; USD 200,000 - 265,000; Full time

Benefits offered by this job

Health insurance

Job summary

Anthropic is seeking an Enterprise Customer Success Manager (GSI) to partner with our most complex customers, spanning Systems Integrators, and to help them harness Claude capabilities via API, Claude for Enterprise, and Claude Code.

You will develop strategic account plans, drive adoption, monitor usage, and translate outcomes into business value, informing product priorities while shaping a scalable engagement model.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience with enterprises in Systems Integrator industries.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.
• Experience driving success across consumption-based and seat-based business models.
• Strategic thinker with proven portfolio management and cross-functional collaboration.

Responsibilities

• Build trusting, strategic relationships with key customer decision makers.
• Become an expert in Anthropic products across API, Claude Code and Claude for Enterprise.
• Leverage deep knowledge of the customer to drive usage planning and realized value.
• Monitor usage patterns and address underutilization for API and seat-based products.
• Socialize Anthropic’s product roadmap and engage Product PMs.
• Document customer value realized through ROI and impact metrics.
• Identify new use cases and cross-department opportunities with Sales.
• Develop and execute change management for end-user adoption.
• Own the customer lifecycle with quarterly business reviews and as the main conduit to Anthropic.
• Develop scalable engagement strategies across Industry portfolio.

Skills

Customer Success

Systems Integrators

AI/ML concepts

API integrations

Software implementation

Growth strategy

Account management

Cross-functional collaboration

AI enthusiasm

Education

Bachelor’s degree or equivalent

Job description

Anthropic is seeking an Enterprise Customer Success Manager (GSI) to partner with our most complex customers, spanning Systems Integrators, and to help them harness Claude capabilities via API, Claude for Enterprise, and Claude Code.

You will develop strategic account plans, drive adoption, monitor usage, and translate outcomes into business value, informing product priorities while shaping a scalable engagement model.