Enterprise AI Success Manager

WinsAbove; San Francisco (CA); Hybrid; USD 200,000 - 265,000; Full time

Benefits offered by this job

Competitive compensation

Generous vacation

Job summary

Anthropic is seeking a Senior Customer Success Manager for Enterprise Tech to partner with global technology leaders, guiding adoption of Claude capabilities across APIs, Claude Code, and Cowork. You will drive strategic value, align executive stakeholders, and shape outcomes through structured account management.

You will own end-to-end customer operations, enable change management, and ensure expansion across organizations while collaborating with product and research teams to maximize impact.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience with Fortune 500 technology companies, SaaS platforms, or digital-first businesses at the executive level.
• Ability to lead organization-wide change or adoption programs with broad sponsorship.
• Technical fluency to understand AI/ML concepts, API integrations, and software implementation patterns.
• Proven track record managing a portfolio of accounts and driving measurable outcomes.

Responsibilities

• Build strategic relationships with key customer decision makers across complex organizations.
• Own customer operations across the account lifecycle with structured assessments and reviews.
• Become an expert in Anthropic's Claude products to guide customers to best solutions.
• Proactively drive consumption planning and quantify ROI to justify continued investment.
• Monitor usage patterns to identify optimization opportunities across Claude surfaces.
• Communicate product roadmap and drive adoption through change management programs.
• Ruthlessly prioritize across business units to enable scalable account motions.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Strategy Consulting

Executive stakeholder management

Education

Bachelor's degree or equivalent

Job description

Anthropic is seeking a Senior Customer Success Manager for Enterprise Tech to partner with global technology leaders, guiding adoption of Claude capabilities across APIs, Claude Code, and Cowork. You will drive strategic value, align executive stakeholders, and shape outcomes through structured account management.

You will own end-to-end customer operations, enable change management, and ensure expansion across organizations while collaborating with product and research teams to maximize impact.