Enterprise AI Success Manager - Finance

Anthropic Limited

New York (NY)

Hybrid

USD 200,000 - 265,000

Full time

14 days+

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Job summary

Anthropic Limited is seeking an Enterprise Customer Success Manager for the Financial Services sector. You will partner with our most complex customers, guiding adoption of Claude capabilities across API, Claude Code, and Claude for Enterprise.

You’ll align with business objectives, drive usage, and expand value across organizations. You will collaborate with sales and product teams to surface new use cases, manage success plans, and execute change-management strategies that maximize ROI.

Qualifications

6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
Experience working with enterprises in Financial Services.
Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.

Responsibilities

Build trusting, strategic relationships with key customer decision makers.
Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise.
Drive usage planning and understand current and future consumption and value realization.
Monitor usage patterns and identify optimization opportunities to maximize value.
Document and quantify customer value realized through ROI and business outcomes.
Develop scalable engagement strategies and playbooks for your Industry portfolio.