Energy SaaS Client Success Lead

EnergyHub, Inc.; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

EnergyHub is seeking a Client Success Manager to own the end-to-end client relationship, from launches to ongoing program success. You will collaborate with sales, product, engineering and marketing to maintain account health and drive growth for utility programs in the distributed energy space.

The role emphasizes strong communication, program management, and a deep understanding of demand management, distributed energy resources and the product offerings.

Qualifications

• Experience in renewable energy, utilities, grid services or adjacent industries preferred
• Excellent communication skills and ability to describe complex topics clearly
• Demonstrated success working directly with clients
• Project management experience with multitasking, deadlines and risk awareness
• Analytical, creative, curious mindset with comfort with numbers and spreadsheets
• Ability to build trust and outstanding client relationships
• Experience working in cross-functional teams
• BS or BA degree
• 3–5 years of professional experience in technology services or customer success; SaaS/enterprise preferred

Responsibilities

• Be a Client Success advocate: manage programs with device partners, clients and internal teams; ensure daily operations align with client goals
• Be a trusted advisor: balance internal objectives with client growth targets and drive renewals and expansions with Sales
• Be an effective communicator and storyteller: analyze and present results, facilitate meetings and convey technical data to stakeholders
• Be a product and service expert: develop knowledge of demand management, distributed energy resources, and program success drivers

Skills

Communication skills

Client management

Project management

Analytical mindset

Relationship building

SaaS/enterprise software experience

Education

BS or BA degree

Job description

EnergyHub is seeking a Client Success Manager to own the end-to-end client relationship, from launches to ongoing program success. You will collaborate with sales, product, engineering and marketing to maintain account health and drive growth for utility programs in the distributed energy space.

The role emphasizes strong communication, program management, and a deep understanding of demand management, distributed energy resources and the product offerings.