Senior Client Success Manager — Utilities & Grid Growth

EnergyHub, Inc.; United States; Remote; USD 110,000 - 135,000; Full time

Benefits offered by this job

100% paid medical for employees

401(k) with employer match

Flexible schedule

Citi Bike membership

Job summary

EnergyHub is hiring a Senior Client Success Manager to own and grow strategic client relationships within a portfolio of programs for utilities. You will lead program launches, drive account health and expansion, and partner with Sales, Product, Engineering, and Marketing.

You will communicate data-driven insights to executive audiences, manage escalations, and mentor other Client Success Managers while maintaining client goals at the center of operations.

Qualifications

• 5–7+ years in customer success, account management, or tech services (SaaS/enterprise preferred).
• Proven track record owning and growing strategic accounts (renewals/expansions).
• Experience with renewable energy, utilities, grid services, or cleantech preferred.

Responsibilities

• Own and grow strategic client relationships across multi-faceted programs.
• Be a strategic advisor guiding client objectives, regulatory context, and growth targets.
• Lead through escalations and complex client situations with proactive risk mitigation.
• Communicate program performance and lead executive reviews with data-driven insights.
• Develop deep knowledge of demand management and distributed energy resources to shape design and roadmaps.
• Mentor and improve Client Success processes and playbooks.

Skills

Customer success

Account management

Strategic advisory

Program management

Executive communication

Data-driven storytelling

Cross-functional collaboration

Mentoring

Business judgment

Education

BS/BA degree

Job description

EnergyHub is hiring a Senior Client Success Manager to own and grow strategic client relationships within a portfolio of programs for utilities. You will lead program launches, drive account health and expansion, and partner with Sales, Product, Engineering, and Marketing.

You will communicate data-driven insights to executive audiences, manage escalations, and mentor other Client Success Managers while maintaining client goals at the center of operations.