Regional Client Success Lead - Northeast (SaaS)

EnergyHub; New York (NY); On-site; USD 135,000 - 160,000; Full time

Benefits offered by this job

100% paid medical

401(k) with employer match

Casual environment

Flexible schedule

Citi Bike membership

Gym subsidy

Paid parental leave

Education assistance

Job summary

EnergyHub in New York is seeking a Team Lead - Client Success to own end-to-end client relationships, launch programs, and lead a high-performing team for utilities and their customers.

You will partner with Sales, Product, Engineering and Marketing to maintain account health, drive ARR, and design programs that meet client goals. This player-coach role rewards strategic thinking, exceptional communication, risk management, and a passion for clean energy. Travel up to 25% is expected.

Qualifications

• Experience in renewable energy, utilities, grid services or adjacent industries (cleantech / greentech) required.
• Excellent communication skills and the ability to describe complex topics succinctly.
• Direct experience with a portfolio of clients and programs.
• Strong project management with multitasking, deadlines, and dependency management.
• Analytical, creative, and curious with comfort with numbers and spreadsheets.
• Ability to build trust and outstanding client and partner relationships.
• BS or BA degree.
• 7–10 years of professional experience in technology services or customer success, preferably in SaaS or enterprise software.
• Willingness to travel (~25%).

Responsibilities

• Own success for your region by driving revenue, ARR, and account growth to meet targets.
• Lead cross-functional projects and initiatives to align with company goals and objectives.
• Manage and develop team members with a culture of continuous improvement and knowledge sharing.
• Oversee a team of Client Success Managers, coordinating launches with device partners, clients, and internal teams.
• Collaborate with Sales to design program structures, drive renewals and upsell efforts, and report on key metrics.
• Be an escalation point, understand client objectives, and guide program designs to support targets.
• Support Product and Marketing in capturing the voice of the customer and market feedback.
• Develop and execute strategies to meet or exceed financial targets by managing ARR.

Job description

EnergyHub in New York is seeking a Team Lead - Client Success to own end-to-end client relationships, launch programs, and lead a high-performing team for utilities and their customers.

You will partner with Sales, Product, Engineering and Marketing to maintain account health, drive ARR, and design programs that meet client goals. This player-coach role rewards strategic thinking, exceptional communication, risk management, and a passion for clean energy. Travel up to 25% is expected.