Energy Solutions Client Success Lead

EnergyHub; United States; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

100% paid medical for employees

401(k) with employer match

Casual environment

Flexible schedule

Free Citi Bike membership

Job summary

EnergyHub in the United States is seeking a Client Success Manager to own the client relationship end-to-end, launch programs, and coordinate with sales, product, engineering and marketing to maintain account health.

You will advocate for clients, communicate data-driven results, develop knowledge of demand management and Distributed Energy Resources, and drive program design and training for client teams.

Qualifications

• Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech / greentech) preferred
• Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional environment
• Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
• A BS or BA degree
• At least 3-5 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field

Responsibilities

• Be a Client Success advocate: Manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization.
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and guiding them through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem-solve when difficult situations arise and resolve operational challenges.
• Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
• Be a product and service expert: Develop a comprehensive knowledge of demand management, Distributed Energy Resources, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams.

Skills

Communication

Client management

Project management

Analytical mindset

Cross-functional collaboration

Storytelling / data-driven

Time management

Education

Bachelor's degree

Job description

EnergyHub in the United States is seeking a Client Success Manager to own the client relationship end-to-end, launch programs, and coordinate with sales, product, engineering and marketing to maintain account health.

You will advocate for clients, communicate data-driven results, develop knowledge of demand management and Distributed Energy Resources, and drive program design and training for client teams.