Senior Client Success Lead, Enterprise Energy & Utilities

EnergyHub; United States; On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

100% paid medical

401(k) with employer match

Casual environment

Flexible schedule

Free Citi Bike membership

Gym subsidy

Paid parental leave

Education assistance

Job summary

EnergyHub, a leader in distributed energy solutions, is seeking a Senior Client Success Manager. You will own strategic client relationships, drive renewals and expansions, and partner with Sales, Product, Engineering, and Marketing to deliver high-impact programs.

You will guide clients through program design, manage risks, and communicate performance with executives. A strong background in SaaS or enterprise software and energy/utility domains is highly valued.

Qualifications

• 5–7+ years in customer success, account management, or tech services.
• Proven track record owning and growing strategic/enterprise client accounts.
• Experience in renewable energy, utilities, grid services or related fields preferred.
• Excellent communication, able to explain complex topics to executives.
• Strong program or project management skills with multiple priorities.
• Analytical, data-driven mindset with comfort in numbers/spreadsheets.
• Ability to navigate escalations while preserving trust.
• Ability to operate independently with sound business judgment.

Responsibilities

• Own and grow strategic client relationships across a portfolio of programs.
• Guide clients through program design and evolution; partner with Sales on renewals and expansions.
• Lead through complex situations; anticipate risks and mitigate issues.
• Communicate program performance; lead executive reviews and tailor messages to audiences.
• Develop deep knowledge of demand management and Distributed Energy Resources; inform product roadmap.
• Mentor other Client Success Managers and improve processes and tools.

Skills

Client success management

Account management

Enterprise software

Executive communication

Program/project management

Data-driven storytelling

Cross-functional collaboration

Mentoring or coaching

Education

BS or BA degree

Job description

EnergyHub, a leader in distributed energy solutions, is seeking a Senior Client Success Manager. You will own strategic client relationships, drive renewals and expansions, and partner with Sales, Product, Engineering, and Marketing to deliver high-impact programs.

You will guide clients through program design, manage risks, and communicate performance with executives. A strong background in SaaS or enterprise software and energy/utility domains is highly valued.