Senior Client Success Lead - Utilities & Energy

Remote Genie; United States; On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Paid health insurance

Flexible schedule

Education assistance program

Citi Bike membership

Gym subsidy

Parental leave

Job summary

EnergyHub is seeking a Senior Client Success Manager in the United States to own and grow strategic client relationships across multiple programs. You will act as a strategic advisor, guiding client objectives, managing renewals and expansions, and partnering with Sales, Product, and Engineering to ensure long-term success.

The role emphasizes data-driven storytelling, executive-level communication, and cross-functional collaboration to deliver results and elevate the Client Success team.

Qualifications

• 5–7+ years of professional experience in customer success, account management, or technology services, preferably SaaS/enterprise software.
• Proven track record of owning and growing strategic or enterprise-level client accounts (renewals & expansions).
• Excellent communication skills, including the ability to present to executives.
• Strong program or project management skills with ability to manage multiple initiatives and mitigate risks.

Responsibilities

• Own and grow strategic client relationships with multi-faceted programs.
• Be a strategic advisor guiding client objectives, regulatory context, and growth targets.
• Lead through complexity by resolving escalations and anticipating risks.
• Communicate program performance and lead executive business reviews.

Skills

Strategic account management

Executive communication

SaaS/enterprise software

Project management

Data-driven storytelling

Cross-functional collaboration

Renewals & expansions

Mentoring

Education

BS or BA degree

Tools

CRM software

Job description

EnergyHub is seeking a Senior Client Success Manager in the United States to own and grow strategic client relationships across multiple programs. You will act as a strategic advisor, guiding client objectives, managing renewals and expansions, and partnering with Sales, Product, and Engineering to ensure long-term success.

The role emphasizes data-driven storytelling, executive-level communication, and cross-functional collaboration to deliver results and elevate the Client Success team.