Strategic Client Success Leader: Utilities & Grid Innovation

EnergyHub; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

100% employer paid medical

401(k) with employer match

Casual environment

Flexible schedule

Fridge & pantry stocked

Commuter benefits

Job summary

EnergyHub is seeking a Senior Client Success Manager to own a portfolio of complex, high-impact client relationships end-to-end. You will lead program launches, drive long-term account health and growth, and partner with Sales, Product, Engineering, and Marketing.

The ideal candidate has 5–7+ years in customer success or account management, with experience in SaaS or enterprise software, and a background in renewable energy or utilities preferred.

Qualifications

• 5–7+ years in customer success, account management or technology services, preferably SaaS/enterprise.
• Proven track record of owning and growing strategic or enterprise-level client accounts.
• Experience with renewable energy, utilities, grid services, or related industries preferred.

Responsibilities

• Own and grow strategic client relationships across multi-faceted programs.
• Advise clients on design and evolution of programs; partner with Sales for renewals/expansion.
• Lead through escalations and manage risks with proactive mitigation plans.
• Communicate program performance and lead executive reviews with data-driven insights.
• Develop deep knowledge of demand management, Distributed Energy Resources, and DER drivers.

Skills

Client relationship mgmt

Account management

SaaS/enterprise software

Executive communication

Education

BS/BA degree

Job description

EnergyHub is seeking a Senior Client Success Manager to own a portfolio of complex, high-impact client relationships end-to-end. You will lead program launches, drive long-term account health and growth, and partner with Sales, Product, Engineering, and Marketing.

The ideal candidate has 5–7+ years in customer success or account management, with experience in SaaS or enterprise software, and a background in renewable energy or utilities preferred.