Senior Enterprise Client Success Leader

EnergyHub; Oregon; Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

100% paid medical

401(k) with employer match

Casual environment

Flexible schedule

Gym subsidy

Paid parental leave

Education assistance

Job summary

EnergyHub is seeking a Senior Client Success Manager to own and grow strategic client relationships. You will drive program launches, manage end-to-end success, and partner with Sales, Product, and Engineering to align on growth and client outcomes.

You will communicate insights to executives, navigate complex programs, and mentor junior team members while contributing to the overall Client Success practice.

Qualifications

• 5–7+ years in customer success or account management within SaaS/enterprise software.
• Proven track record owning and growing strategic accounts, including renewals and expansions.
• Experience in energy utilities, grid services, or cleantech is preferred.
• Excellent communication skills with executives; ability to present data-driven insights.

Responsibilities

• Own and grow strategic client relationships across multi-faceted programs.
• Advise clients on objectives, regulatory context, and growth targets; guide program design and renewal strategy.
• Lead through escalations and resolve operational challenges with composure.
• Present program performance and lead executive business reviews with data-driven insights.
• Develop deep knowledge of demand management and Distributed Energy Resources; inform product Roadmap.
• Mentor and support other Client Success Managers; share best practices.

Skills

Strategic accounts

Executive communication

SaaS experience

Renewals & expansions

Cross-functional collaboration

Education

BS or BA degree

Job description

EnergyHub is seeking a Senior Client Success Manager to own and grow strategic client relationships. You will drive program launches, manage end-to-end success, and partner with Sales, Product, and Engineering to align on growth and client outcomes.

You will communicate insights to executives, navigate complex programs, and mentor junior team members while contributing to the overall Client Success practice.