Senior Client Success Manager — Utilities & Energy

Remote Genie; United States; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Flexible schedule

Casual environment

Free Citi Bike membership

Gym subsidy

Parental leave

Education assistance

Job summary

EnergyHub is seeking a Client Success Manager in the United States to own end-to-end client relationships for utilities deploying our software solutions. This role partners with sales, product, engineering, and marketing to deliver programs that meet client goals and drive renewals and expansions within a SaaS environment.

The ideal candidate has 3–5 years in technology services or customer success, strong communication skills, and a passion for renewable energy and grid services.

Qualifications

• BS or BA degree required.
• 3–5 years of professional experience in technology services or customer success with SaaS or enterprise software.
• Experience working in renewable energy, utilities, grid services preferred

Responsibilities

• Be a Client Success advocate: Manage multi-faceted programs with device partners, clients and internal teams.
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations and grow client accounts, balancing internal and client objectives.
• Be an effective communicator and storyteller: Analyze results, facilitate meetings, and present data-driven messages to clients.
• Be a product and service expert: Develop knowledge of demand management, Distributed Energy Resources, and related offerings.

Skills

Client relationship management

Cross-functional collaboration

Data-driven communication

Program management

Renewables knowledge

Education

BS or BA degree

Job description

EnergyHub is seeking a Client Success Manager in the United States to own end-to-end client relationships for utilities deploying our software solutions. This role partners with sales, product, engineering, and marketing to deliver programs that meet client goals and drive renewals and expansions within a SaaS environment.

The ideal candidate has 3–5 years in technology services or customer success, strong communication skills, and a passion for renewable energy and grid services.