Strategic Client Success Leader - SaaS for Clean Energy

EnergyHub; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical

401(k)

Parental leave

Gym subsidy

Education assistance

Job summary

EnergyHub is seeking a seasoned Customer Success/Account Management professional in the United States to own strategic client relationships and drive program launches. You will partner with Sales on renewals and expansions, and manage escalations while delivering insights to executives to guide energy management initiatives.

Successful candidates bring 5–7+ years in SaaS customer success or account management, strong communication and program management skills, and energy/cleantech domain

Qualifications

• 5–7+ years of experience in customer success or account management, SaaS preferred.
• Strong communication, program management, and analytical skills.
• Energy, utilities, or cleantech experience preferred.

Responsibilities

• Own strategic client relationships and lead program launches.
• Partner with Sales on renewals and expansions.
• Handle escalations and present insights to executives.

Skills

Client relationship management

Program management

Analytical skills

Communication skills

SaaS experience

Energy/cleantech knowledge

Job description

EnergyHub is seeking a seasoned Customer Success/Account Management professional in the United States to own strategic client relationships and drive program launches. You will partner with Sales on renewals and expansions, and manage escalations while delivering insights to executives to guide energy management initiatives.

Successful candidates bring 5–7+ years in SaaS customer success or account management, strong communication and program management skills, and energy/cleantech domain