Energy Outreach & Programs Coordinator

Franklin Energy; Goldsboro (NC); On-site; USD 48,000 - 53,000; Full time

Job summary

Franklin Energy is accelerating the clean energy transition by delivering integrated solutions, from strategy to program delivery and design/build services. We are hiring an Outreach Coordinator to develop, coordinate, and support program start-ups and ongoing outreach, collaborating with stakeholders to reach energy savings targets.

The role requires 1–2 years in electric/gas utility sectors, strong customer service and communication skills, and willingness to travel more than 50%.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Technical school degree with demonstrated experience in the electric/gas utility field may be considered.
• 1–2 years in electric/natural gas utility industry, sales, lighting, or conservation.
• Previous customer service experience required.

Responsibilities

• Apply fundamental sales processes and techniques.
• Make outbound calls to meet energy savings targets.
• Manage field time with customer or Trade Ally visits.
• Develop and present program presentations to spur activity.
• Respond to inquiries to move projects toward completion.
• Recruit, train, and cultivate relationships with contractors and customers.
• Maintain knowledge of program best practices and offerings.
• Support outreach work plan creation, monitoring, and updates.
• Understand program outreach direction and production levels.
• Identify improvement barriers and report to managers.
• Prepare weekly and monthly activity reports.
• Assist in implementing energy efficiency programs in a flex capacity.
• Travel willingness and collaboration with non-outreach teams.

Skills

Results oriented

Teamwork

Customer service

Communication

Detail oriented

Prioritization

Problem solving

MS Office

Data entry

Verbal & written communication

Data analysis

Diversity & inclusion

Travel readiness

Driver's license

Education

Bachelor's degree or equiv. work experience

Technical school degree (electric/gas) considered

Tools

MS Office (Word, Excel, Outlook)

Job description

Franklin Energy is accelerating the clean energy transition by delivering integrated solutions, from strategy to program delivery and design/build services. We are hiring an Outreach Coordinator to develop, coordinate, and support program start-ups and ongoing outreach, collaborating with stakeholders to reach energy savings targets.

The role requires 1–2 years in electric/gas utility sectors, strong customer service and communication skills, and willingness to travel more than 50%.