Energy Outreach & Programs Coordinator

Franklin Energy; Winston-Salem (NC); On-site; USD 48,000 - 53,000; Full time

Job summary

Franklin Energy in Winston-Salem, NC, is seeking an Outreach Coordinator to develop, coordinate, support, implement, and manage outreach programs for new and legacy initiatives. This position also coordinates with internal and external program stakeholders on processes and procedures to achieve outreach results.

The role requires 1–2 years in the electric or natural gas utility sector, strong customer service, and solid communication and Excel skills, with frequent travel and a valid driver's

Qualifications

• Bachelor's degree or equivalent work experience required.
• 1-2 years of experience in electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
• Previous customer service experience required.
• Technical school degree may be considered for decision-making on this position.

Responsibilities

• Apply fundamental sales processes, procedures, methods and techniques.
• Understand and implement Sales Process, including outbound calls to new and existing customers to meet energy saving targets.
• Managing field time effectively with customer or Trade Ally visits.
• Developing and presenting program presentations to spur project activity.
• Responding to customer and Trade Ally inquiries to move projects toward completion.
• Maximizes opportunities to close a project.

Skills

Results oriented

Team collaboration

Customer service

Communication skills

Detail oriented

Data entry

Microsoft Office

Analytical thinking

Travel readiness

Education

Bachelor's degree or equivalent work experience

Technical school degree (electric/gas utility)

Tools

Microsoft Word, Excel, Outlook

Tracking systems/databases

Job description

Franklin Energy in Winston-Salem, NC, is seeking an Outreach Coordinator to develop, coordinate, support, implement, and manage outreach programs for new and legacy initiatives. This position also coordinates with internal and external program stakeholders on processes and procedures to achieve outreach results.

The role requires 1–2 years in the electric or natural gas utility sector, strong customer service, and solid communication and Excel skills, with frequent travel and a valid driver's