Program Outreach Specialist

Franklin Energy; Wilmington (NC); On-site; USD 48,000 - 53,000; Full time

Job summary

Franklin Energy is seeking an Outreach Specialist to develop, coordinate, and manage outreach for new and legacy programs. You will work with internal and external stakeholders to drive results, recruit and train contractors, and present program information to spur project activity.

The role requires 1–2 years in energy/utilities, strong customer service, and the ability to travel. A bachelor’s degree or equivalent experience is required, with a focus on achieving set program goals.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 1–2 years in electric/natural gas utility, sales, or related fields.
• Previous customer service experience required.

Responsibilities

• Apply sales processes and techniques to meet energy saving targets.
• Make outbound calls to new and existing customers.
• Coordinate field visits with customers and Trade Allies.
• Develop and present program presentations to spur activity.
• Respond to inquiries to move projects toward completion.
• Prepare weekly and monthly activity reports.

Skills

Results oriented

Team player

Customer service

Communication skills

Detail oriented

Data entry

Microsoft Office

Education

Bachelor's degree or equivalent

Technical school degree considered

Tools

Tracking systems/databases

Microsoft Office

Job description

Franklin Energy is seeking an Outreach Specialist to develop, coordinate, and manage outreach for new and legacy programs. You will work with internal and external stakeholders to drive results, recruit and train contractors, and present program information to spur project activity.

The role requires 1–2 years in energy/utilities, strong customer service, and the ability to travel. A bachelor’s degree or equivalent experience is required, with a focus on achieving set program goals.