End User Technology Engineer (EB414A2)

Referment; New York (NY); On-site; USD 100,000 - 180,000; Full time

Job summary

Referment is seeking an End User Technology Engineer to join its global Technology team in New York. You will deliver a high-quality end-user experience for front-office users and contribute to automation, tooling, and process improvements in a fast-paced trading environment.

In this role, you will provide hands-on support for Windows desktops and collaboration tools, automate repetitive tasks with PowerShell or Python, and collaborate with engineering and vendors on technology refreshes and

Qualifications

• 5+ years of end-user technology experience in a demanding enterprise environment.
• Experience supporting Windows desktops, collaboration platforms, mobile devices, and video conferencing.

Responsibilities

• Deliver end-user technology experience across trading, investment, and corporate teams.
• Provide hands-on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing.
• Troubleshoot and resolve complex hardware, software, networking, and connectivity issues in a fast-paced environment.
• Automate repetitive tasks using scripting to improve efficiency and reliability.
• Design and implement improvements to end-user technology and support processes.
• Lead technology refreshes, office deployments, migrations, and infrastructure projects.
• Own incidents through to resolution and perform root-cause analysis for long-term fixes.
• Create technical documentation, knowledge articles, and user training materials.
• Partner with engineering, infrastructure, and vendors to deliver tech initiatives.
• Participate in on-call rotation for critical business events.

Skills

End-user support

Windows OS

Scripting: PowerShell/Python

Front-office finance experience

Troubleshooting

Incident response

Documentation & training

Vendor coordination

Tools

Bloomberg Terminal

ITSM tools (ServiceNow)

Job description

Referment is partnering with a leading technology-driven investment firm to hire an End User Technology Engineer to join its global Technology team in New York.

This is an opportunity to work in a fast-paced, high-performance trading environment where technology is fundamental to the success of the business. You'll play a key role in delivering an exceptional technology experience to front-office users while contributing to the continuous improvement of the firm's end-user infrastructure, automation, and operational processes.

This is far more than a traditional desktop support role, you'll be involved in engineering, automation, project delivery, and service improvement within a business that invests heavily in technology.

What You'll Be Doing

• Deliver a first-class end-user technology experience across trading, investment, and corporate teams.
• Provide hands‑on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing technologies.
• Troubleshoot and resolve complex hardware, software, networking, and connectivity issues in a fast‑moving environment.
• Automate repetitive operational tasks using scripting and tooling to improve efficiency and reliability.
• Design and implement improvements to end-user technology, support processes, and operational workflows.
• Lead and contribute to technology refreshes, office deployments, migrations, and infrastructure projects.
• Own incidents through to resolution, performing root cause analysis and implementing long-term improvements.
• Develop technical documentation, knowledge articles, and user training materials to improve technology adoption.
• Partner with engineering teams, infrastructure specialists, and third‑party vendors to deliver technology initiatives.
• Participate in an on‑call rota and provide support for critical business events when required.

What We're Looking For

• 5+ years' experience supporting end-user technology within a demanding enterprise environment.
• Experience supporting Windows desktops, laptops, collaboration technologies, mobile devices, and video conferencing platforms.
• Previous experience supporting front-office users within financial services, hedge funds, investment banking, or trading environments.
• Knowledge of Bloomberg, electronic trading platforms, or financial market technology would be highly beneficial.
• Experience automating operational tasks using PowerShell, Python, or similar scripting languages.
• Strong troubleshooting skills across desktop, application, networking, and infrastructure technologies.
• Experience working with enterprise service management and incident management platforms.
• Excellent communication skills with the ability to support senior stakeholders in a high-pressure environment.
• A proactive mindset with a passion for continually improving technology and the user experience.

Why apply?

• You'll be joining a business where technology is viewed as a competitive advantage and engineers are empowered to make meaningful improvements. Working alongside a highly skilled global technology team, you'll gain exposure to modern infrastructure, contribute to business-critical projects, and help deliver a seamless technology experience for investment professionals operating at the highest level

The role is based full-time from the firm's New York City office and offers highly competitive compensation, discretionary bonus, and a comprehensive benefits package.

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