End User Support Specialist

MMD Services; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Complimentary catered breakfast, lunch

Snacks

Job summary

MMD Services, a leading financial services client, seeks a Senior Desktop Support Engineer to provide high-touch IT support for end-users, including traders and senior executives. This onsite role in downtown New York requires strong troubleshooting across hardware, software, and networking, with rapid incident response and proactive problem management.

The ideal candidate has 5+ years of experience, a Bachelor’s degree, and deep knowledge of Intune, Azure AD, VPN, and VDI/Citrix.

Qualifications

• Bachelor’s degree and 5+ years in technical support.
• Experience delivering white-glove support to senior leadership in high-availability environments.
• Proficient with Microsoft Intune, Azure AD, and VPN technologies.

Responsibilities

• Triage, diagnose, and resolve time-sensitive technical issues.
• Provide high-touch support to traders and executives via tickets, email, phone.
• Maintain zero downtime through rapid incident response and monitoring.
• Escalate and coordinate with IT teams and vendors for resolution.
• Document incidents for proactive problem management.

Skills

Desktop hardware

VIP support

Intune management

Mobility & remote access

Azure AD

TCP/IP networking

VDI/Citrix

Office apps troubleshooting

Incident response

Education

Bachelor's degree

Tools

MDM solutions

VPN

Conferencing tech

Job description

Our valued client is a global, multi-billion-dollar investment firm powered by world-class talent, advanced technology, and limitless room to grow. For more than three decades, their financial services have reliably produced outstanding outcomes for top investors across the globe. With offices in Chicago, New York City, Miami, London, and Hong Kong—and a team of over 2,000 people—they are now looking to hire a full-time Senior Desktop Support Engineer.

In this role, the Senior Desktop Support Engineer delivers technical support and administration for internal end-user software, hardware, and connectivity. We’re looking for a proactive, self-driven technical expert who thrives both independently and as part of a wider global team.

Because of the fast-moving trading environment and the sensitive nature of financial services, this is an onsite position in downtown New York.

Key Responsibilities:

• Identify, triage, diagnose, and resolve complex, time-sensitive technical issues with a strong sense of urgency
• Provide white-glove, high-touch support to end users—including traders and senior executives—via tickets, email, and phone
• Maintain high-availability support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems
• Escalate incidents when necessary and coordinate with internal IT teams and third-party vendors to drive timely resolution
• Collaborate with distributed teams on asset management, large-scale moves, and complex hardware deployments
• Lead incident response and escalation for firm-wide technology issues, keeping detailed documentation to support proactive problem management
• Troubleshoot a broad range of issues spanning hardware, software, user accounts, trading systems, operating systems, and mobile devices

Required Skills & Experience:

• Bachelor's degree (BS/BA) and/or 5+ years of relevant technical support experience preferred
• Demonstrated success delivering white-glove support to senior leadership and VIP users in high-availability, zero-downtime environments
• Strong expertise troubleshooting desktop hardware, peripherals, and printers
• Extensive experience with Microsoft Intune—including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android)
• Deep knowledge of mobility and remote-access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity
• Advanced troubleshooting across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)
• Strong command of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking
• Experience supporting VDI and/or Citrix environments
• Solid troubleshooting skills with collaboration tools, messaging platforms, video conferencing systems, AV technology, and conference room equipment
• Consistent professionalism and outstanding customer service, including responsiveness, attention to detail, composure, and follow-through
• Complimentary catered breakfast, lunch, and snacks
• Career advancement and high visibility
• Recognized company name

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.