Front Office End-User Tech Engineer

Referment; New York (NY); On-site; USD 100,000 - 180,000; Full time

Job summary

Referment is seeking an End User Technology Engineer to join its global Technology team in New York. You will deliver a high-quality end-user experience for front-office users and contribute to automation, tooling, and process improvements in a fast-paced trading environment.

In this role, you will provide hands-on support for Windows desktops and collaboration tools, automate repetitive tasks with PowerShell or Python, and collaborate with engineering and vendors on technology refreshes and

Qualifications

• 5+ years of end-user technology experience in a demanding enterprise environment.
• Experience supporting Windows desktops, collaboration platforms, mobile devices, and video conferencing.

Responsibilities

• Deliver end-user technology experience across trading, investment, and corporate teams.
• Provide hands-on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing.
• Troubleshoot and resolve complex hardware, software, networking, and connectivity issues in a fast-paced environment.
• Automate repetitive tasks using scripting to improve efficiency and reliability.
• Design and implement improvements to end-user technology and support processes.
• Lead technology refreshes, office deployments, migrations, and infrastructure projects.
• Own incidents through to resolution and perform root-cause analysis for long-term fixes.
• Create technical documentation, knowledge articles, and user training materials.
• Partner with engineering, infrastructure, and vendors to deliver tech initiatives.
• Participate in on-call rotation for critical business events.

Skills

End-user support

Windows OS

Scripting: PowerShell/Python

Front-office finance experience

Troubleshooting

Incident response

Documentation & training

Vendor coordination

Tools

Bloomberg Terminal

ITSM tools (ServiceNow)

Job description

Referment is seeking an End User Technology Engineer to join its global Technology team in New York. You will deliver a high-quality end-user experience for front-office users and contribute to automation, tooling, and process improvements in a fast-paced trading environment.

In this role, you will provide hands-on support for Windows desktops and collaboration tools, automate repetitive tasks with PowerShell or Python, and collaborate with engineering and vendors on technology refreshes and