End User Technology Engineer (609A0D2)

Referment; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Referment partners with a technology-driven investment firm to hire an End User Technology Engineer in New York. The role focuses on delivering an exceptional user experience for front-office and corporate users, and on improving end-user infrastructure, automation, and processes.

You will support Windows desktops, laptops, collaboration platforms, mobile devices, and video conferencing, automate routine tasks with PowerShell or Python, and lead infrastructure projects.

Qualifications

• 5+ years' experience supporting end-user technology within a demanding enterprise environment.
• Experience supporting Windows desktops, laptops, collaboration technologies, mobile devices, and video conferencing platforms.
• Experience supporting front-office users within financial services, hedge funds, investment banking, or trading environments.
• Experience automating operational tasks using PowerShell, Python, or similar scripting languages.

Responsibilities

• Deliver a first-class end-user technology experience across trading, investment, and corporate teams.
• Provide hands-on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing technologies.
• Troubleshoot and resolve complex hardware, software, networking, and connectivity issues in a fast-moving environment.
• Automate repetitive operational tasks using scripting and tooling to improve efficiency and reliability.
• Design and implement improvements to end-user technology, support processes, and operational workflows.
• Lead and contribute to technology refreshes, office deployments, migrations, and infrastructure projects.
• Own incidents through to resolution, performing root cause analysis and implementing long-term improvements.
• Develop technical documentation, knowledge articles, and user training materials to improve technology adoption.
• Partner with engineering teams, infrastructure specialists, and third-party vendors to deliver technology initiatives.
• Participate in an on-call rota and provide support for critical business events when required.

Skills

End-user support

Scripting

Troubleshooting

Stakeholder communication

Tools

PowerShell

Python

Incident management platforms

Job description

Referment is partnering with a leading technology-driven investment firm to hire an End User Technology Engineer to join its global Technology team in New York.

This is an opportunity to work in a fast-paced, high-performance trading environment where technology is fundamental to the success of the business. You'll play a key role in delivering an exceptional technology experience to front-office users while contributing to the continuous improvement of the firm's end-user infrastructure, automation, and operational processes.

This is far more than a traditional desktop support role, you'll be involved in engineering, automation, project delivery, and service improvement within a business that invests heavily in technology.

What You'll Be Doing

• Deliver a first-class end-user technology experience across trading, investment, and corporate teams.
• Provide hands-on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing technologies.
• Troubleshoot and resolve complex hardware, software, networking, and connectivity issues in a fast-moving environment.
• Automate repetitive operational tasks using scripting and tooling to improve efficiency and reliability.
• Design and implement improvements to end-user technology, support processes, and operational workflows.
• Lead and contribute to technology refreshes, office deployments, migrations, and infrastructure projects.
• Own incidents through to resolution, performing root cause analysis and implementing long-term improvements.
• Develop technical documentation, knowledge articles, and user training materials to improve technology adoption.
• Partner with engineering teams, infrastructure specialists, and third-party vendors to deliver technology initiatives.
• Participate in an on-call rota and provide support for critical business events when required.

What We're Looking For

• 5+ years' experience supporting end-user technology within a demanding enterprise environment.
• Experience supporting Windows desktops, laptops, collaboration technologies, mobile devices, and video conferencing platforms.
• Previous experience supporting front-office users within financial services, hedge funds, investment banking, or trading environments.
• Knowledge of Bloomberg, electronic trading platforms, or financial market technology would be highly beneficial.
• Experience automating operational tasks using PowerShell, Python, or similar scripting languages.
• Strong troubleshooting skills across desktop, application, networking, and infrastructure technologies.
• Experience working with enterprise service management and incident management platforms.
• Excellent communication skills with the ability to support senior stakeholders in a high-pressure environment.
• A proactive mindset with a passion for continually improving technology and the user experience.

Why apply?

• You'll be joining a business where technology is viewed as a competitive advantage and engineers are empowered to make meaningful improvements. Working alongside a highly skilled global technology team, you'll gain exposure to modern infrastructure, contribute to business-critical projects, and help deliver a seamless technology experience for investment professionals operating at the highest level

The role is based full-time from the firm's New York City office and offers highly competitive compensation, discretionary bonus, and a comprehensive benefits package.

Referment