Service Specialist, Employee Technology Support

Bloomberg; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

401(k) + match

Medical, dental, vision benefits

Wellness programs

Paid holidays

Job summary

Bloomberg is seeking a Service Specialist to deliver high-quality 2nd and 3rd line Employee Technology Support across Windows, Mac OS, desktops, laptops, and mobile devices in New York. You will partner with Service Desk, Technician, and Mobile teams as the escalation point for complex issues and support problem management.

You will maintain key infrastructure tools, collaborate with stakeholders, and contribute to continuous service improvements while ensuring strong relationships with business

Qualifications

• Experience providing 2nd/3rd line desktop and mobile support.
• Knowledge of Windows AD, Mac OS, and SCCM.
• Experience with enterprise device management and networking basics.
• Strong communication and stakeholder management.

Responsibilities

• Provide escalated Service Desk, Desktop, and Mobile support to employees.
• Follow ETS workflows for incidents, requests, problems, and changes.
• Use dashboards to prioritize and manage workload.
• Drive first-time ticket resolution and high-quality ticket handling.
• Identify automation and efficiency opportunities.
• Contribute to knowledge base and collaborate with teams.
• Partner with Continuous Improvement and Product teams to drive service improvements.
• Spot patterns across the environment and escalate widespread issues.

Skills

Windows

Active Directory

Mac OS

SCCM

Networking basics

Mobile device support

MDM (Intune/JAMF)

Communication

Problem solving

Time management

Education

Bachelor's degree in Computer Science or IT

Tools

AD

SCCM

Citrix

PaperCut

StreamLine

vSphere

O365

Webex

Zoom

MS Teams

Intune

Azure

CyberArk

ForeScout

JAMF

CUCM

Job description

Service Specialist, Employee Technology Support

Location

New York

Business Area

Engineering and CTO

Ref #

10053372

Description & Requirements

The Employee Technology Support (ETS) team is seeking a Service Specialist to deliver high-quality 2nd and 3rd line support across Windows, Mac OS, desktops, laptops, and mobile devices. You will partner with Service Desk, Technician, and Mobile teams as the primary escalation point for complex issues. You will also support problem management and assist with maintaining key infrastructure tools and collaboration spaces, while maintaining strong relationships with key stakeholders and business partners.

Mission

To deliver expert support that enables every Bloomberg employee to do their best work. We do this through responsive service, trusted collaboration, and continuous improvement of how we operate .

What You'll Do

• Provide Service Desk, Desktop, and Mobile escalated support, prioriti z ing employee productivity and experience
• Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery
• Use dashboards and internal tools to prioriti z e and manage workload
• Drive first time resolution and high-quality ticket handling
• Identify automation and efficiency opportunities
• Contribute to and use the knowledge base; identify gaps and partner with the Knowledge Management team
• Partner with the Continuous Improvement and Product teams to drive service improvements
• Proactively spot patterns and trends across the environment; raise tickets with the Incident Management team for any widespread or systemic problems, and drive resolution before issues escalated to wider business disruption

Tools include:

Tools include: AD, SCCM, Citrix, PaperCut , StreamLine , vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate , JAMF, and CUCM.

You’ll Need

Core Technical Knowledge

• Strong working knowledge of Windows, including Active Directory — user and computer management, GPOs, OU structure, and group membership
• Solid understanding of Mac OS — configuration, troubleshooting, and management in a corporate environment
• Hands-on experience with SCCM for software deployment, patch management, and device compliance reporting
• Good understanding of networking fundamentals — DNS, DHCP, TCP/IP, VPN, and common connectivity troubleshooting
• Knowledge of software deployment processes and familiarity with enterprise package management tools
• Experience supporting mobile devices (iOS/Android) in a corporate MDM environment (e.g., Intune, JAMF)

Professional Skills

• Passion for technology and enhancing the employee experience
• Strong problem-solving and time management skills
• Ability to work in a fast-paced, global environment
• Capability to manage and deliver regional projects
• Strong sense of ownership — transparent, accountable, and committed to doing what is right for employees, the team, and the business
• Clear and effective communication skills, including with senior stakeholders
• Root cause analysis skills — "Chase the why"

We'd Love to See

• Degree in Computer Science, Networking, IT Security, or a similar field — or equivalent industry experience
• Knowledge of Cisco, Slack, Miro, AI productivity tools and AV support
• Familiarity with Python, PowerShell, or other scripting languages
• ITIL certification
• CompTIA A+

Salary Range = 85,000- 100,000 USD Annual + Benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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