End User Engineer - Leading Multi-Strategy Hedge Fund - Strong Compensation + Benefits

Mondrian Alpha; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Strong compensation

Excellent benefits

Pathways into engineering teams

Job summary

Mondrian Alpha in New York is seeking a Helpdesk / Support Engineer to join their end user support function on the trading floor. This role offers hands-on support to front-office teams while modernizing support through automation and tooling.

The ideal candidate will have strong Windows desktop support experience, confidence in troubleshooting, and an interest in scripting. The position provides excellent compensation and career pathways into engineering.

Qualifications

• Strong experience in Windows desktop support.
• Confidence in troubleshooting across hardware/software environments.
• Genuine interest in scripting and automation.

Responsibilities

• Provide hands-on support to front-office and corporate teams.
• Help modernize how support is delivered across the firm.
• Grow into automation and broader infrastructure responsibilities.

Skills

Windows desktop support

Troubleshooting hardware/software

Scripting

Process improvement

Automation

Job description

My client, a tier‑one multi‑strategy hedge fund, is seeking a Helpdesk / Support Engineer to join their high‑performing end user support function in New York.

Sitting directly on the trading floor in a fast‑paced, technology‑first environment, you’ll provide hands‑on support to front‑office and corporate teams while helping modernize how support is delivered across the firm.

This is not a traditional “ticket‑closing” helpdesk role - the team is specifically looking for a sharp, ambitious engineer who wants to grow into automation, tooling, and broader infrastructure responsibility over time.

The ideal candidate will have strong Windows desktop support experience, confidence troubleshooting across hardware/software environments, and a genuine interest in scripting, process improvement, and scaling support through automation.

To secure the most relevant hire, my client is prepared to offer a strong increase on total compensation, excellent benefits, and clear pathways into engineering and infrastructure teams.

Apply now via the link below or send your resume directly to [e-mail].