End-User IT Support Specialist: VIP Desk & IMAC Expert

Knight Clean Enterprises

Sedro-Woolley (WA)

On-site

USD 60,000 - 80,000

Full time

10 days ago

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Job summary

Knight Clean Enterprises is seeking a Desktop Support Specialist to deliver end-user computing support across desktops, laptops, tablets, and printers. The role emphasizes timely desk-side assistance, strong customer service, and adherence to ITIL-based procedures.

The ideal candidate has 3+ years of relevant experience, familiarity with IMAC tasks, and a desire to maintain high professional standards while supporting a VIP client base. A+ certification is preferred.

Qualifications

3+ years of experience in basic to moderately complex troubleshooting in an end-user environment.
Experience supporting desktops, laptops, tablets and printers.
Understanding of ITIL methodologies and end-user computing operations.
A+ certification is preferred.

Responsibilities

Provide support to identified VIPs.
Respond to change management requests including installing new PC equipment and desk-side support.
Perform IMAC (Install/Move/Add/Change) activities.
Conduct desk-side support activities.
Maintain high levels of technical and professional service skills.
Meet customer service and operational metrics as outlined by guidelines.
Communicate status and ETA to end-users and service desk personnel.
Follow documented service operations policies and procedures.
Maintain OEM certifications as directed by management.
Display proficiency with both hardware and software systems.