Desktop Support Specialist

Knight Clean Enterprises; Vancouver (WA); On-site; USD 30,000 - 39,000; Full time

Job summary

Knight Clean Enterprises is seeking a Desktop Support Specialist to provide end-user support across PCs, laptops, tablets and printers in a fast-paced environment. The role emphasizes timely problem solving for VIP clients and adherence to IT service procedures.

The ideal candidate has 3+ years in troubleshooting, familiarity with IMAC tasks, ITIL practices, and preferably an A+ certification, along with strong communication to the service desk and end users.

Qualifications

• 3+ years in basic to moderately complex troubleshooting in an end-user environment.
• Experience supporting PCs, desktops, laptops, tablets, and printers.
• Understanding of ITIL methodologies is preferred.

Responsibilities

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures
• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

Skills

Desktop support

End-user support

VIP support

ITIL knowledge

Education

A+ certification

Job description

Knight Clean Enterprises is currently seeking aDesktop Support Specialist.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

Desktop Support Responsibilities:

• Provide support to client identified VIPs

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Maintain all required OEM Certifications as directed by Management

• 3+ years experience relevant software and hardware systems

• Understanding of ITIL methodologies

• A+ certification is desired